We endeavour to ship within 1 to 2 business days of receiving payment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We provide regular free shipping which includes tracking within Australia and should be received within 2+ business days, dependent on location or courier service depending on location or item. If you have a preference with post service please leave a note when purchased item. Free regular International postage when spending over $100, this includes tracking and should be received between 6+ business days, dependent on location. Other postage options are available with checkout but will incur an additional cost to the buyer.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are measurement and weight-based. The measurements and weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
You may return most new, unopened items within 30 days of delivery for a full refund. Item must be returned in same condition as listed. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Pick ups & Drop offs
If requested, we do allow pick ups, returns and viewings of item(s). For any of the requested, please contact us to book a date and time, as it is "appointment only". If viewing item(s), we request you bring exact change or pay via our website prior to or during viewing.
Please note, if customer does not show within 15 minutes of scheduled appointment, then booking will be cancelled, unless customer contacts us within 15 minutes prior to appointment.
Pick ups, returns or viewing will be at this address below:
20 Milgate Dr, Mornington VIC 3931