Shipping
We endeavour to ship within 1 to 3 business days of receiving payment if item is not at our brick and mortar store, otherwise it will be up to 3 business days as our brick and mortar store is open Thursday to Sunday.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Domestic Postage
All postage within Australia includes insurance and tracking within Australia and should be received within 2+ business days, dependent on location or courier service depending on location and or depending on item. If you have a post service preference please leave a note prior to paying for item to obtain a quote.
International Postage (Shipping)
All overseas postage also includes tracking and postage insurance and should be received between 6+ business days, dependent on location or courier service depending on location and or depending on item. If you have a post service preference please leave a note prior to paying for item to obtain a quote. Other postage options are available with checkout but will incur an additional cost to the buyer. All posted items come with postage insurance.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are measurement and weight based. The measurements and weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Damaged items through postage service
- 6 months of the item being posted, or
- 30 days of delivery, or the intended date of delivery, for International Courier or International Express items.
- Present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all Post Offices are able to complete damage reports. Please ask at your local outlet or look for Post Offices listed as Post Shops or Business Hubs.
- Australia Post retail staff will submit a Customer Service Complaint on your behalf (you’ll need to leave the item and all packaging with our staff for processing).
- Provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details.
- Note the same apples to international postage (shipping) service, depending on country term and conditions my differ.
Returns Policy
All items maybe return new or second hand, unopened items within 30 days of delivery for free for a full refund, including if result of our error, or if you have received an incorrect or defective item, etc. In some cases if you, the purchaser made an error then you will pay for return postage, please provide tracking when sending return). Item must be returned in same condition as listed.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If damaged during transport, please retain item, packaging, and labels for postage insurance purposes.
Store Location, Pick ups & Drop offs
Please don't hesitate to come in to see us or just to have a look around.
You can also pick up an item or drop off a return at our store.
Store location & open hours below:
Tyabb Packing House Antiques
14 Mornington-Tyabb Road,
Tyabb VIC 3913
Australia
Open: Thursday to Monday 10:00am-5:00pm